Terms & Conditions
Terms & Conditions
Welcome to My EVCDI.
These terms explain how we work, what you can expect from us, and what we need from you.
By accepting our quote, you agree to these terms.
1. What We Do
We supply and install electric vehicle (EV) chargers for homes and businesses across the UK.
Every installation is subject to:
A completed site survey (online or in person)
Confirmation your electrical supply is suitable
Acceptance of our written quotation
If extra work is needed (for example consumer unit upgrades, groundworks or long cable runs), we’ll always discuss and quote this before going ahead.
2. Quotes & Booking
Quotes are valid for 30 days.
Your installation date is confirmed once you accept the quote and pay any required deposit.
If site details provided are inaccurate, we may need to adjust the quote.
We believe in no surprises — if something changes, we’ll explain why.
3. Payment
Prices include VAT unless stated otherwise.
A deposit may be required to secure your installation date.
The remaining balance is due on completion.
The charger remains our property until fully paid for.
Late payments may incur interest in line with UK regulations.
4. OZEV Grant (Approval Pending)
We are operating with OZEV installer approval pending.
If you are eligible for a government grant:
We will assist with your application.
Grant approval is subject to official OZEV criteria.
Approval is not guaranteed.
If your grant is declined, you are responsible for the full installation cost.
You must provide accurate eligibility information. We cannot be held responsible for rejected or delayed grant applications outside our control.
5. Installation Day – What We Need From You
To ensure a smooth installation, please make sure:
We have clear and safe access to your property
The consumer unit (fuse board) is accessible
Pets are secured
You have permission from your landlord/freeholder if required
Parking access is available if needed
If we cannot proceed due to access or undisclosed issues, a call-out charge may apply.
6. Installation Timing
We aim to keep all appointments as scheduled. However, dates may need to change due to:
Weather conditions
Supply delays
Network operator approvals
Safety concerns
Events outside our control
We’ll always keep you informed.
7. Compliance & Certification
All installations comply with:
BS 7671 Wiring Regulations
Part P Building Regulations
Current EV charging standards
After installation, you’ll receive:
Electrical certification
Building regulations notification (if required)
Manufacturer warranty details
8. Warranty
Charger warranty is provided by the manufacturer.
Our workmanship is guaranteed for 12 months.
Warranty does not cover:
Misuse or damage
Unauthorised modifications
Vehicle faults
Wi-Fi or connectivity issues outside our control
Accidental or external damage
9. Cancellations
You have a 14-day cooling-off period after accepting your quote (unless you ask us to start sooner).
If you cancel:
Before equipment is ordered – your deposit may be refunded minus admin costs.
After equipment is ordered – equipment costs may be deducted.
Within 48 hours of installation – a cancellation fee may apply.
Special-order chargers may be non-refundable.
10. Your Responsibilities
You agree to:
Use the charger in line with manufacturer instructions
Not tamper with the installation
Maintain suitable internet connection if required
Tell us promptly if there’s a fault
11. Limitation of Liability
We are not responsible for:
Indirect or financial losses
Loss of earnings
Charging delays caused by vehicle or network issues
Our maximum liability is limited to the amount you paid for the installation.
Nothing in these terms limits liability where it cannot legally be excluded.
12. Data Protection
We handle your data in line with UK GDPR.
Your information may be shared with:
Distribution Network Operators (DNOs)
OZEV (if applying for a grant)
Certification bodies
We will never sell your data.
13. Complaints
If something isn’t right, please contact us directly.
We aim to respond within 5 working days and resolve issues quickly and fairly.
14. Governing Law
These terms are governed by the laws of England and Wales.
Our Promise
At My EVCDI, we aim to provide:
Honest advice
Safe, compliant installations
Clear pricing
Professional service
If you have any questions about these terms, just ask — we’re happy to explain.
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